Service Support

The products are widely used in key scenarios, high speed, emerging fields and high-end applications in various industries such as government, central enterprises, military industry, finance, energy, education, medical care, Internet, operators and so on.

Obtain Service Support


Log in to the official website and contact online customer service



Provide one-on-one technical services through video conferencing based on user needssupport

Service Idea


Industry-leading research and development, production, manufacturing, and technical service capabilities, a high-quality team with a deep understanding of business and technology.


Continuously expanding service areas and maximizing user expectations to provide a comprehensive service and to continuously create value for our users.

High quality

Always adhering to the service tenet of “user first” in order to provide a high-quality service experience for our customers.


Responding quickly, taking immediate action making every effort to meet the user's needs, and seeking to improve the user's satisfaction.

After-sale Service

3-year free replacement

Within 3 years from the date of purchase (based on the date of invoice or valid sales voucher), if the product has quality issues and there is no obvious or artificial damage, customers can choose to replace it for free.

Lifetime after-sales technical support

If there are any quality issues with the product that have been in use for more than 3 years since the date of purchase under non human circumstances, lifelong after-sales technical support will be provided.

Spare parts first

When a customer's equipment malfunctions, AROT introduces a spare parts first service, which quickly delivers spare parts to the customer's site, enabling them to troubleshoot the problem in the shortest possible time.